Passenger’s fingernail is pinched by the door. No one is responsible for the car platform： it has been involved.

CT showed that Ms. Li’s thumb was injured.

　　On November 23, Ms. Li, who lives in Jilin City, Jilin Province, turned to the cover news cloud for help. On November 20, when she used the "Flower Pig Taxi" (hereinafter referred to as Flower Pig) network car platform to take a taxi, her right thumb fingernail fell off because of the driver’s operation error. Three days have passed, but no one has come out to take responsibility.

　　"I have spent more than 2000 yuan to see a doctor. Looking for a driver for this matter, the driver ignored me; Looking for a platform, the platform said they had no choice; Call the police. The police said it was a civil dispute. I really don’t know what to do. " Ms. Li said.

　　The driver stepped on the accelerator.

　　The passenger suffered a heart-rending pain.

　　Ms. Li introduced that on the evening of November 20th, she and her boyfriend took a taxi from Songhua River New Town in Jilin City to the west gate of Yulong Bay. After arriving at the destination, she got off with her boyfriend. However, when they had not completely closed the door, the driver had already started the car and left. "He should be in a hurry to catch the next order, because when he was about one kilometer away from the destination, the driver ended our order ahead of schedule, saying that he would take the next order in advance."

　　Ms. Li said that she felt heartbreaking pain at the moment when the car left. "At that time, the thumb of my right hand was caught by the door, and his speed was relatively fast, which caused the nail cover of my thumb to be torn off." Ms. Li said that at that time, her fingers were bloody, and she squatted on the ground in pain, and the driver didn’t know whether he didn’t find it or deliberately ignored it, so he drove away.

　　Nobody takes responsibility.

　　Civil disputes cannot be filed by the police.

　　Later, Ms. Li and her boyfriend called their friends who lived nearby and asked them to drive them to the hospital. When I arrived at the hospital, I found that Ms. Li had an open fracture of her thumb and had to undergo surgery. "I thought it was just an ordinary trauma, but I didn’t know it was bad until I heard the operation. In order to save the cost of surgery, I changed three hospitals in a row before I found a slightly cheaper one. "

　　After the operation, Ms. Li found the driver at that time. The other party said that if she had the responsibility, she hoped that Ms. Li would find herself through the police. After Ms. Li called the police, the police told her that the matter was a civil dispute and could not be filed. In desperation, Ms. Li had to pin her hopes on the car platform of Hua Xiaozhu. "At that time, I thought that the car was found from them and they should manage it." However, I didn’t expect that the flower pig platform said that the platform and the driver only belong to the cooperative relationship, and I hope that Ms. Li will take legal procedures to solve the problem.

　　Ms. Li said that she learned about the car platform of Flower Pig Network from a friend a few days ago, and only used it five or six times until the day of the accident. "At that time, I heard that the after-sales customer service here was not very good, but I thought it was cheap, so I didn’t think so much. I didn’t expect it to be so troublesome after the accident." Ms. Li said that at present, she hopes that the car platform of Flower Pig Network can give herself a statement, "I have been playing the piano since I was a child, and now this problem has arisen. I don’t know if I can still play the piano."

　　Flower pig platform response

　　Customer service has been involved in this matter.

　　On the afternoon of November 23, Huaxi Dushi Bao and the cover journalist contacted the Flower Pig Platform. The other party said that there is a special customer service involved in this matter, which is not what Ms. Li said. "We also contacted the driver. The driver also said that if the investigation is clear that it is indeed his responsibility, he is willing to take responsibility. I hope Ms. Li can give us some time to investigate. "

　　The other party also said, "We have made preliminary communication with passengers and drivers, and we will tell passengers about the follow-up treatment and progress at the first time."