Lexus 4S shop is suspected of price increase, and the commercial department has completed the evidence fixation.

Continue to pay attention to Mr. Wang’s car purchase experience in Haikou. In January this year, Mr. Wang ordered a GX550 model in Haikou Zhongsheng Lexus 4S store. After signing the contract and paying the deposit, he was asked to pay an additional service fee of 100,000 yuan, otherwise he could not pick up the car. In response to Mr. Wang’s complaint, the reporter jointly enforced the law to investigate, and the attitude of the 4S shop was unexpected. In the end, the commercial department will sort out the evidence and hand it over to the law enforcement department for investigation and handling according to law. Next, we will pay attention to the latest progress of this matter.

News review

On the morning of January 16th, Mr. Wang was in Haikou Zhongsheng Lexus Automobile Sales & Service Co., Ltd., and talked about buying the latest GX550 model at a price of 931,873 yuan. The two parties subsequently signed a contract of intent to buy a car and paid a deposit of 50,000 yuan, stipulating that the car is a special car, and the deposit will not be refunded or exchanged. It is expected that the car will be picked up before May 10. But Mr. Wang didn’t wait to pick up the car, but on March 5, he waited for the 50,000 yuan car purchase deposit unilaterally returned by the 4S shop. The reason is that Mr. Wang refused to pay an additional service fee of 100,000 yuan as requested by the other party. After receiving the complaint report, Haikou Municipal Bureau of Commerce, together with the market supervision and management department, went to the store to interview the relevant person in charge on the suspicion that the 4S store violated the price law. The on-site customer service manager can’t come up with the relevant terms of the company’s collection of value-added service fees, and can’t explain why the deposit of 50,000 yuan is invalid. In the face of the on-site law enforcement of the two departments, the person in charge of Haikou Zhongsheng Lexus Automobile Sales and Service Co., Ltd. has always been strong.

Customer service manager of Haikou Zhongsheng Lexus Automobile Sales & Service Co., Ltd.: Then you can file a case and we will identify it.

After the news broadcast, Mr. Wang’s experience quickly attracted attention. The report quickly broke through 100,000+hits on the all-media platform of Live Hainan. The short video content had more than 1.5 million hits in one hour, and then quickly exceeded 7 million. After three hours of release, the total number of hits on the all-media platform exceeded 10 million, and the majority of netizens also expressed their opinions on this issue.

On the morning of March 9, the reporter came to Haikou Zhongsheng Lexus Automobile Sales & Service Co., Ltd. again. This time, another staff member docked the matter and said that it was not convenient to respond because it had not been properly negotiated with Mr. Wang.

In fact, complaints and reports about Haikou Zhongsheng Lexus Automobile Sales & Service Co., Ltd.’ s alleged price increase have continued.

In the column of March 15, 2019, the column "Live Hainan" conducted an investigation on Haikou Zhongsheng Lexus Automobile Sales & Service Co., Ltd., which was suspected of bundling gift packages at a higher price. Many car buyers questioned the sales behavior of Haikou Zhongsheng Lexus Automobile Sales & Service Co., Ltd., and commercial and market supervision departments were involved in the investigation.

Sales staff of Haikou Zhongsheng Lexus Automobile Sales & Service Co., Ltd.: There are also 200,000 gift packages.

Reporter: To buy this model, you must buy this 200,000 gift package?

Haikou Zhongsheng Lexus Automobile Sales & Service Co., Ltd. Salesperson: Right. Our store, every store, every Lexus store. If you book a naked car, it will take a long time to pick it up. If you book a naked car, it will take about a year.

Reporter: How many people wait for a year to buy a car? Can you stand it?

Salesperson of Haikou Zhongsheng Lexus Automobile Sales & Service Co., Ltd.: Then this is a choice for you.

Mr. Wu, the owner of Lexus: If you want this car, you can only accept his fare increase. If you can’t accept the fare increase, you’d better not buy Lexus.

Mr. Wang also told reporters that before buying the car, he also asked about the fare increase and gift package, but from beginning to end, no one mentioned the service fee, which made him unacceptable.

Party Mr. Wang: When I started chatting with sales, I asked him directly whether the car would increase the price. He said that the car should not be added up, and at most I would buy a gift package. But I also agreed to the gift package at that time. I bargained with him when I bought the gift package. The gift package was 20,000 yuan. In fact, I added a gift package of 20,000 yuan and bought an extended warranty for the whole vehicle. But later, I really didn’t expect that he would suddenly say that he would increase the price by 100,000 before bringing me the car.

The reporter also learned that the Haikou Municipal Bureau of Commerce has fixed the relevant evidence and sent a letter to the law enforcement department for further investigation. The investigation is expected to be completed within 15 days.

(The original title is "Follow-up is coming! Lexus 4S shop is suspected of price increase, and the commercial department has completed the evidence fixation ").