IKEA’s ＂chest of drawers with problems＂ can be fully refunded if it is not recalled in China.

　　Yesterday, IKEA held a media communication meeting in response to another fatal incident of MALM chest of drawers. Zhu Changlai, president of IKEA Retail China, said that the recall of malm chest of drawers was not repeated in China, but the affected consumers could continue to seek wall-mounted accessories, wall-mounted installation and other services, and the product has not been discontinued so far. Recently, another child was hit by this chest of drawers, causing IKEA to recall 17.3 million chest of drawers in the United States and Canada. Up to now, similar accidents have caused eight children to die.

　　IKEA has no recall plan in China.

　　In response to the question that the IKEA China market was treated differently, Zhu Changlai explained yesterday that the United States and Canada did not recall this time, but reiterated the information of the last recall. Although IKEA has no further recall plan in the China market, it is "strengthening the depth and breadth of the recall" and "making 3,000 phone calls a week, and has conveyed the precautions to customers."

　　She stressed that although IKEA has no plans to continue to recall this product, it will continue its after-sales service, including return and full refund. "Our response measures have also been affirmed by the AQSIQ." Zhu Chang said. According to IKEA, the chest of drawers continues to be produced and sold, and there is no plan to stop production.

　　The sold chest of drawers can be returned in full.

　　Zhu Changlai introduced that IKEA China has taken four measures to deal with the chests of drawers in malm that have been sold: First, for customers who have bought chests of drawers in malm, IKEA will continue to provide wall fittings free of charge to ensure their safe use; Second, consumers can contact IKEA staff, and IKEA will provide free on-site installation and fixed services; Third, for consumers who don’t want to continue to use malm chest of drawers, they can return the products to IKEA stores, and IKEA will refund the full amount; Fourth, consumers can also contact IKEA to provide door-to-door collection service, and IKEA will also refund the full amount. At the same time, according to IKEA, when customers buy this product in the IKEA store, the sales staff will also remind them that the product needs to be on the wall.

　　Zhu Changlai said that there are similar risks in the entire home furnishing industry. What we need to do now is to warn of the existence of risks and awaken everyone’s attention to furniture safety. "What we want to emphasize is that as long as IKEA is firmly fixed on the wall, there is no safety and quality problem. Any chest of drawers higher than 75 cm may fall when standing up." She said. Zhu Changlai also stressed that so far, there has not been any lawsuit in China related to the injury of children caused by chest of drawers in malm, and the sales volume of this chest of drawers this year is not very different from last year.

　　The "problem chest of drawers" has sold over 2 million pieces in China.

　　Ikea malm chest of drawers has repeatedly overturned, resulting in the death of many children. On June 29th last year, IKEA finally announced that it would recall 8 million malm series cabinets and 21 million other types of wardrobes and dressers in the United States and 6.6 million in Canada due to the risk of falling over. In December last year, IKEA agreed to compensate the families of three American children who were crushed to death by their chest of drawers for a total of 50 million dollars (about 347 million yuan), and donated 150,000 dollars to children’s hospitals and non-profit organizations in the name of these three children.

　　It is reported that since 2006, IKEA has sold 2 million malm chests of drawers in the China market, of which more than 22,000 chests of drawers have been recalled, of which more than 8,000 have been returned to IKEA, and some consumers have applied for free wall service.

　　In China, IKEA was interviewed by AQSIQ last year, and in July 2016, it initiated the recall of drawers in malm. At present, the recall notice of malm chest of drawers can still be seen on IKEA official website. IKEA requires all customers who have bought the following chest of drawers from IKEA to check whether the chest of drawers at home is connected to the wall. If the wall connector is missing or in doubt, please choose the nearby IKEA store to get it for free.

　　On November 30th, Shanghai Quality Supervision Bureau interviewed IKEA (China) Investment Co., Ltd. on November 29th, aiming at the recall situation of IKEA malm cabinet series products concerned by the society, asking enterprises to earnestly fulfill the recall obligation, immediately organize defect investigation and analysis, and take effective measures to ensure the personal and property safety of consumers.