Sichuan government service ＂good and bad reviews＂ platform can be used to evaluate the satisfaction of government services like online shopping.

The "Good Bad Review" option is juxtaposed with "Online Application, Online Appointment, Online Consultation" and so on.

The evaluation level of "good bad review" is divided into five.

On October 28th, Wang Yi, a lawyer assistant in a law firm in Chengdu, opened a web browser, entered the keyword "Sichuan Government Service Network", entered the home page, found the online service window she needed in the "Personal Service-Professional Qualification" option, and immediately completed an application.

After some operation, Wang Yi’s working experience was excellent. She chose the smiling face pattern in the column of "Good Bad Review" to draw a satisfactory conclusion for this online work.

Wang Yi is an early adopter who holds a "power bar" with good and bad reviews. On the same day, Sichuan launched the "Good Bad Review" platform for government services. In the future, every user can play "good review" or "bad review" for the experience of government services like Wang Yi.

All service matters are included in the evaluation scope.

"This is an all-round revision." The person in charge of the relevant departments of the general office of the provincial government summed it up. He introduced, "The upgraded Sichuan government service network integrates seven major sections, such as’ home page, personal service, corporate service, direct access to cities and states, direct access to departments, interaction between the government and the people, and openness of government affairs’, and realizes five services, such as’ event service, identity authentication, payment service, license service and good and bad reviews’."

Among them, the new "good bad review" platform has attracted much attention. The person in charge said that in order to implement the requirement of establishing a "good bad review" system for government services in Premier Li Keqiang’s "Government Work Report" in 2019, Sichuan has specially issued a "Work Plan on Establishing a" good bad review "system for government services" in light of the actual situation, and formulated an overall "good bad review" action plan for the whole province. "The government service network has a’ good bad review’ area, which means that users can make an outspoken evaluation of the satisfaction of government services like online shopping. Whether it is praise or spit, or make comments and suggestions. "

On the network platform of "Sichuan Provincial Government Service Network", we can see that the administrative license, administrative payment, administrative confirmation, administrative ruling, administrative reward, and the handling of the people on the 12345 hotline have all been included in the evaluation scope of "good and bad reviews". The options of "Good Bad Review" and "Online Application", "Online Appointment" and "Online Consultation" are listed in the service options column.

Full coverage of online and offline "good bad reviews"

In the eyes of the experiencer Wang Yi, the construction of the platform of "good bad reviews" is to actually hand over the "assessor" to test whether the client is satisfied. "What is the experience of the parties, and they have the most say."

According to the design, the evaluation level of "good bad reviews" is divided into five levels, namely, very satisfied, satisfied, basically satisfied, dissatisfied and very dissatisfied. Evaluation to take real-name registration system, enterprises and the masses every time for a government service matters, can be evaluated after the completion of a ..

According to the person in charge of the platform, it is a prominent feature of the platform to achieve full coverage of online and offline "good and bad reviews" channels. Among them, online evaluations include Sichuan government service network, Tianfu Tongban, WeChat applet, Alipay applet, etc. Offline evaluation includes evaluator, code scanning, SMS, self-service terminal, QR code, "12345" government service hotline, etc.

Take the online evaluation of Sichuan government affairs service network as an example. When the clerk wants to evaluate the completed documents, he can enter the user center, select "My Evaluation" and click "Documents to be evaluated" to evaluate the listed items. It is worth mentioning that the service object is not evaluated within 7 working days after receiving the service, and the system will evaluate it as "basically satisfied" by default.

"Bad review" object completes rectification within 15 days.

What’s the use after obtaining the evaluation results? The person in charge of the relevant departments of the general office of the provincial government responded that the "good bad review" platform aims to improve the quality of government services in the province and accelerate the creation of a market-oriented and legalized international business environment. If the "dissatisfied" or "very dissatisfied" evaluation items are found to be true, it is required to make rectification within 15 days, and the rectification results will be fed back to the evaluator through online government service platform, mobile user center and SMS.

For the incentive of "praise", it is clearly put forward that all relevant departments (units) in all parts of the province should link "praise" with the performance appraisal of units and individuals as an important content of target performance, annual assessment and advanced selection, and obviously increase the praise and incentive. (Reporter   Li Yuanli)